Privacy Policy

Last updated: October 2025

At Aurum Cleaning Group (“Company,” “we,” “our,” “us”), your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website aurumclean.net, use our services, or interact with us in any way.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

We may collect personal and non-personal information from you in a variety of ways, including when you:

  • Visit our website

  • Fill out a contact form or request a quote

  • Sign up for our newsletter or promotional emails

  • Interact with our social media pages

  • Make a purchase or payment

  • Apply for employment

The information we may collect includes, but is not limited to:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Physical address

  • Payment information (processed securely through third-party providers)

  • Any additional information you voluntarily provide (such as cleaning preferences or property details)

Non-Personal Information

  • Browser type and version

  • IP address and location

  • Device information

  • Pages visited and time spent on our site

  • Referral source (e.g., Google, social media, etc.)

We may collect this information through forms, cookies, analytics tools, and tracking technologies.

2. How We Use Your Information

We use your information to provide and improve our services, including to:

  • Respond to inquiries and provide customer support

  • Send quotes, invoices, and updates

  • Schedule and manage appointments

  • Process payments securely

  • Send marketing emails and promotional offers (you can opt out anytime)

  • Improve our website, services, and user experience

  • Comply with legal obligations or enforce our terms and policies

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server hosting, encryption, password protection, and limited access to personal data by authorized personnel only.

However, please note that no online transmission or electronic storage method is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with:

  • Service providers (e.g., payment processors, email marketing services, scheduling software) who help us operate our business.

  • Law enforcement or legal authorities when required by law or in response to legal processes.

  • Business transfers (e.g., if we merge, sell, or reorganize our company, your information may be transferred as part of that process).

All third parties we work with are required to keep your information confidential and use it only for the purpose of providing contracted services.

5. Cookies and Tracking Technologies

We use cookies, pixels, and other tracking technologies to:

  • Improve site functionality

  • Analyze traffic and user behavior

  • Personalize user experiences

  • Remember user preferences

You can disable cookies in your browser settings, but some parts of our website may not function properly without them.

6. Your Data Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data

  • Request correction or deletion of your information

  • Withdraw consent for data processing

  • Opt out of marketing communications

  • Lodge a complaint with your local data protection authority

To exercise these rights, please contact us at info@aurumclean.net.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law (for example, for tax, accounting, or recordkeeping purposes).

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of these external sites. We encourage you to review their privacy policies before providing personal information.

9. Children’s Privacy

Our website and services are not directed toward individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.

10. Email Communications

By providing your email address, you consent to receive communications from us, including updates, promotions, and service information. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Aurum Cleaning Group
Email: info@aurumclean.net
Phone: (502)208-5387